Terms

South QLD Restoration reserves the right to introduce any changes to any part of these terms & conditions without offering any prior notice. By ordering our service via e-mail, fax, telephone or our website the customer agrees to pursue our terms & conditions.

Domestic & Commercial Cleaning Services:

1. Minimum of three hours per cleaning visit applies.
2. South QLD Restoration offers daily domestic cleaning at a price agreed beforehand for cleaning services arranged on weekly or fortnightly basis. Daily commercial cleaning prices have to be agreed beforehand also.
3. South QLD Restoration holds the right to cancel its cleaning services if monthly dues are not made.
4. Client agrees to offer a list of cleaning tasks as well as all cleaning materials & tools required for the needed job, unless other arrangements have been made by South QLD Restoration. If the client doesn’t have any cleaning materials and equipment and asks South QLD Restoration to buy required stuff on their behalf, they will be charged accordingly.
5. Clients should comprehend that the cost he or she has been quoted doesn’t involve anything except cleaning & ironing labour.
6. If a South QLD Restoration operative requires to gather keys from the address of a third party outside the postal code of the property where the work is to be executed, then an extra charge may apply.
7. South QLD Restoration holds the right not to carry on with the task if during inspection, it discovered that the item to be cleaned isn’t appropriate for cleaning. We also won’t persist with the task if for instance power or water isn’t accessible.

End of Tenancy Cleaning/ Spring Cleaning/ After Builders Cleaning

1. Minimum of four hours per cleaning visit applies.
2. South QLD Restoration offers end of tenancy, spring and one-off cleaning at a rate agreed in advance. The rates of after builders cleaning should be agreed in advance also.
3. Client should agree to offer a list of tasks and all cleaning agents and equipment (mop, vacuum cleaner, bucket and portable ladder) needed to execute the service, unless other arrangements offered by South QLD Restoration.
4. If the client doesn’t possess a cleaning materials & equipment, we can supply them for additional charge. However, this should be requested at the booking time and doesn’t encompass the cleaning labour.
5. The One Off/Spring Cleaning, After Builders Cleaning and End of Tenancy Cleaning don’t include cleaning of ceilings, walls, exterior windows, curtains, gardens, patio, laundry, carpet and upholstery cleaning.
6. Additional charge may apply if a South QLD Restoration operative have to collect keys from a 3rd party’s address outside the postal code of the site where the work is to be done.
7. Client should understand that an end of tenancy cleaning may require twice the time of a standard cleaning, so will be charged accordingly.
8. South QLD Restoration holds the right not to carry on with the task if during inspection, it’s discovered that the item to be cleaned isn’t appropriate for cleaning. We also won’t persist with the task if for instance power or water isn’t accessible.

Carpet/ Upholstery Cleaning:

1. All carpet and upholstery cleaning requests are subject to previously agreed price.
2. South QLD Restoration holds the right to cancel the service if monthly payments are not made.
3. Differences in excess of 10 percent will be discussed with customer before starting the work.
4. If a South QLD Restoration operative requires to gather keys from the address of a third party outside the postal code of the property where work is to be executed, then an extra charge may apply.
5. If the customer has any pet like cat, dog or other hairy animal furs slowing down the cleaning procedure, extra 30 percent charge maybe incorporated to the normal price.
6. If water exclusion is needed because of flooding, 30 percent additional charge may be included to the standard fee.
7. If the client’s premises are on top of the 3rd floor of a building with no elevator extra charge may apply.
8. South QLD Restoration holds the right not to carry on with the task if during inspection, it discovered that the item to be cleaned isn’t appropriate for cleaning. We also won’t persist with the task if for instance power or water isn’t accessible.

Payments:

1. Payment is requested after at the end of the day following the cleaning session is done.
2. Payment can be done in cash after the completion of the service.
3. Payment can be done via credit or debit card (this should be made beforehand). If payment is done via credit card 3 percent surcharge may apply. South QLD Restoration will not share clients’ credit card information to any third party.
4. Payments can also be done via cheque payable to South QLD Restoration on completion of the job. If making payment via cheque, such payment must be approved by South QLD Restoration prior to the commencement of the job.
5. Clients must comprehend that any ‘late payment’ may subject to extra charges.
6. All payments should be done in Australian Dollars unless otherwise agreed between the parties.

Complaints & Claims:

1. Clients must comprehend that poor service, damage or theft should be accounted for inside 24-hours from the actual service date. If clients won’t be able to do so, then he or she won’t be offered with any refund or recovery cleaning.
2. South QLD Restoration may take up to five working days to answer to a complaint.
3. If the customer has scheduled an inventory inspection, then it should be scheduled to start no later than 24-hours following the cleaning task has been accomplished. We will not approve a complaint based on an inventory check report, filled more than 24 hours following the cleaning session.
4. Complaints are accepted in writing (by hand delivery, email or fax).
5. All fragile & highly breakable stuffs should be secured. Items removed from liability are: jewellery, cash, art, antiques, and items of sentimental value.
6. In case of damage South QLD Restoration will strive to fix the item/s. If the item/s can’t be fixed South QLD Restoration will rectify the issue via its insurance firm by crediting the customer with the item.
7. South QLD Restoration holds the right not to be accountable for the following: delay for a cleaning visit because of traffic block, postponed service because of broken tool, job not done because of lack of power or hot water and unsuitable cleaning materials or fully functional equipment supplied by the customer, third party present at customer’s property hindering the cleaning procedure, accidental damages up to AUD50 or less

Insurance:

1. South QLD Restoration offer a Public Liability insurance. This policy will cover any unfortunate damages sourced by a worker working on behalf of South QLD Restoration, accounted inside 24-hours of the service date.
2. Insurance cover doesn’t encompass anything that may collapse or malfunction at any time such as: washing machine, dishwasher, cookers, oven, fridge, extractor fans, etc. The client should warn the cleaner regarding the appliances that fixed poorly or not functioning properly.
3. South QLD Restoration holds the right to deny or share any of the documents of the company.

Client Satisfaction:

1. Clients should understand that they aren’t entitled to any kind of refund.
2. If the customer isn’t contended with the cleaning job offered and a complaint has been submitted in the mentioned 24-hours following the job has been accomplished, South QLD Restoration holds the right to supply a cleaner and re-clean any items and areas to client’s contentment.
3. We hold the right to return a cleaner only once.

Cancellation:

1. Clients may cancel the scheduled cleaning task up to 24-hours before the actual cleaning time.
2. Clients agree to pay 50 percent of the price quoted as cancellation charge if they cancel or amend the date or time less than 24-hours before the scheduled appointment.
3. Client agrees to compensate 50 percent of the quote as a cancellation charge in the case of a lock out; nobody in the property to let the cleaners in; no hot water or electricity accessible at client’s property or any issue with customers’ keys.
4. If an advance payment has been made to South QLD Restoration then customer agrees that the deposited fund may be employed to cover the cancellation charge.

South QLD Restoration holds the right to make any amendments to the above-mentioned terms & conditions without any prior notice. For latest update be in touch with us!