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Privacy Policy

Privacy Policy

Our Privacy Policy in brief format (detailed version follows on below)

This privacy policy sets out how we (South QLD Restorations) uses and protects any information that you give us when using this website.

South Queensland Restorations is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

South Queensland Restorations may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st 2015.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our Policy for Protecting Your Online Privacy

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for South QLD Restoration.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@southqldrestoration.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so (we hate spam as much as you do… probably more). We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at info@southqldrestoration.com.au.

South QLD Restoration reserves the right to introduce any changes to any part of these terms & conditions without offering any prior notice. By ordering our service via e-mail, fax, telephone or our website the customer agrees to pursue our terms & conditions.

Domestic & Commercial Cleaning Services:

  1. Minimum of three hours per cleaning visit applies.
  2. South QLD Restoration offers daily domestic cleaning at a price agreed beforehand for cleaning services arranged on weekly or fortnightly basis. Daily commercial cleaning prices have to be agreed beforehand also.
  3. South QLD Restoration holds the right to cancel its cleaning services if monthly dues are not made.
  4. Client agrees to offer a list of cleaning tasks as well as all cleaning materials & tools required for the needed job, unless other arrangements have been made by South QLD Restoration. If the client doesn’t have any cleaning materials and equipment and asks South QLD Restoration to buy required stuff on their behalf, they will be charged accordingly.
  5. Clients should comprehend that the cost he or she has been quoted doesn’t involve anything except cleaning & ironing labour.
  6. If a South QLD Restoration operative requires to gather keys from the address of a third party outside the postal code of the property where the work is to be executed, then an extra charge may apply.
  7. South QLD Restoration holds the right not to carry on with the task if during inspection, it discovered that the item to be cleaned isn’t appropriate for cleaning. We also won’t persist with the task if for instance power or water isn’t accessible.

 

End of Tenancy Cleaning/ Spring Cleaning/ After Builders Cleaning

  1. Minimum of four hours per cleaning visit applies.
  2. South QLD Restoration offers end of tenancy, spring and one-off cleaning at a rate agreed in advance. The rates of after builders cleaning should be agreed in advance also.
  3. Client should agree to offer a list of tasks and all cleaning agents and equipment (mop, vacuum cleaner, bucket and portable ladder) needed to execute the service, unless other arrangements offered by South QLD Restoration.
  4. If the client doesn’t possess a cleaning materials & equipment, we can supply them for additional charge. However, this should be requested at the booking time and doesn’t encompass the cleaning labour.
  5. The One Off/Spring Cleaning, After Builders Cleaning and End of Tenancy Cleaning don’t include cleaning of ceilings, walls, exterior windows, curtains, gardens, patio, laundry, carpet and upholstery cleaning.
  6. Additional charge may apply if a South QLD Restoration operative have to collect keys from a 3rd party’s address outside the postal code of the site where the work is to be done.
  7. Client should understand that an end of tenancy cleaning may require twice the time of a standard cleaning, so will be charged accordingly.
  8. South QLD Restoration holds the right not to carry on with the task if during inspection, it’s discovered that the item to be cleaned isn’t appropriate for cleaning. We also won’t persist with the task if for instance power or water isn’t accessible.

 

Carpet/ Upholstery Cleaning:

  1. All carpet and upholstery cleaning requests are subject to previously agreed price.
  2. South QLD Restoration holds the right to cancel the service if monthly payments are not made.
  3. Differences in excess of 10 percent will be discussed with customer before starting the work.
  4. If a South QLD Restoration operative requires to gather keys from the address of a third party outside the postal code of the property where work is to be executed, then an extra charge may apply.
  5. If the customer has any pet like cat, dog or other hairy animal furs slowing down the cleaning procedure, extra 30 percent charge maybe incorporated to the normal price.
  6. If water exclusion is needed because of flooding, 30 percent additional charge may be included to the standard fee.
  7. If the client’s premises are on top of the 3rd floor of a building with no elevator extra charge may apply.
  8. South QLD Restoration holds the right not to carry on with the task if during inspection, it discovered that the item to be cleaned isn’t appropriate for cleaning. We also won’t persist with the task if for instance power or water isn’t accessible.

 

Payments:

  1. Payment is requested after at the end of the day following the cleaning session is done.
  2. Payment can be done in cash after the completion of the service.
  3. Payment can be done via credit or debit card (this should be made beforehand). If payment is done via credit card 3 percent surcharge may apply. South QLD Restoration will not share clients’ credit card information to any third party.
  4. Payments can also be done via cheque payable to South QLD Restoration on completion of the job. If making payment via cheque, such payment must be approved by South QLD Restoration prior to the commencement of the job.
  5. Clients must comprehend that any ‘late payment’ may subject to extra charges.
  6. All payments should be done in Australian Dollars unless otherwise agreed between the parties.

 

Complaints & Claims:

  1. Clients must comprehend that poor service, damage or theft should be accounted for inside 24-hours from the actual service date. If clients won’t be able to do so, then he or she won’t be offered with any refund or recovery cleaning.
  2. South QLD Restoration may take up to five working days to answer to a complaint.
  3. If the customer has scheduled an inventory inspection, then it should be scheduled to start no later than 24-hours following the cleaning task has been accomplished. We will not approve a complaint based on an inventory check report, filled more than 24 hours following the cleaning session.
  4. Complaints are accepted in writing (by hand delivery, email or fax).
  5. All fragile & highly breakable stuffs should be secured. Items removed from liability are: jewellery, cash, art, antiques, and items of sentimental value.
  6. In case of damage South QLD Restoration will strive to fix the item/s. If the item/s can’t be fixed South QLD Restoration will rectify the issue via its insurance firm by crediting the customer with the item.
  7. South QLD Restoration holds the right not to be accountable for the following: delay for a cleaning visit because of traffic block, postponed service because of broken tool, job not done because of lack of power or hot water and unsuitable cleaning materials or fully functional equipment supplied by the customer, third party present at customer’s property hindering the cleaning procedure, accidental damages up to AUD50 or less

 

Insurance:

  1. South QLD Restoration offer a Public Liability insurance. This policy will cover any unfortunate damages sourced by a worker working on behalf of South QLD Restoration, accounted inside 24-hours of the service date.
  2. Insurance cover doesn’t encompass anything that may collapse or malfunction at any time such as: washing machine, dishwasher, cookers, oven, fridge, extractor fans, etc. The client should warn the cleaner regarding the appliances that fixed poorly or not functioning properly.
  3. South QLD Restoration holds the right to deny or share any of the documents of the company.

 

Client Satisfaction:

  1. Clients should understand that they aren’t entitled to any kind of refund.
  2. If the customer isn’t contended with the cleaning job offered and a complaint has been submitted in the mentioned 24-hours following the job has been accomplished, South QLD Restoration holds the right to supply a cleaner and re-clean any items and areas to client’s contentment.
  3. We hold the right to return a cleaner only once.

 

Cancellation:

  1. Clients may cancel the scheduled cleaning task up to 24-hours before the actual cleaning time.
  2. Clients agree to pay 50 percent of the price quoted as cancellation charge if they cancel or amend the date or time less than 24-hours before the scheduled appointment.
  3. Client agrees to compensate 50 percent of the quote as a cancellation charge in the case of a lock out; nobody in the property to let the cleaners in; no hot water or electricity accessible at client’s property or any issue with customers’ keys.
  4. If an advance payment has been made to South QLD Restoration then customer agrees that the deposited fund may be employed to cover the cancellation charge.

South QLD Restoration holds the right to make any amendments to the above-mentioned terms & conditions without any prior notice. For latest update be in touch with us!

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

 

Privacy Notice – detailed

PRIVACY STATEMENT – SOUTH QLD RESTORATION

  • 1 Information about the collection of personal data

(1) The following information concerns the collection of personal data while using this website. Personal data are all data that can be personally related to you, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4 (7) EU General Data Protection Regulation (GDPR) is SOUTH QLD RESTORATION, info@SouthQLDRestoration.com.au.

(3) When you contact us by email or using a contact form, the data you give us (your email address, your name and phone number if applicable) is stored by us in order to answer your question. When storage is no longer necessary, we will delete the applicable data or restrict the processing of it if legal retention requirements apply.

(4) If we use contracted service providers for individual functions of our web-based services, or if we wish to use your data for advertising purposes, we will inform you below in detail about the respective processes, naming the defined criteria for storage duration.

  • 2 Your rights

(1) You have the following rights towards us with regard to your personal data:

  • Right to information,
  • Right to correction or deletion,
  • Right to restriction of processing,
  • Right to refusal of processing,
  • Right to data portability.

(2) You also have the right to lodge a complaint about our processing of your personal data with a data protection authority.

  • 3 Collection of personal data when you visit our website

(1) If you are only using the website for information and do not register or transmit information to us in any other way, we only collect the personal data which your browser transmits to our server. If you wish to view our website, we collect the following data that are technically necessary for us to display our website to you and guarantee its stability and security (the legal basis is Article 6 (1) sentence 1 lit. f GDPR):

  • IP address
  • Date and time of the enquiry
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status / HTTP status code
  • Quantity of data transferred in each case
  • The website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

(2) In addition to the data mentioned above, cookies are stored on your PC when you use our website. Cookies are small text files that are saved on your hard drive in association with the browser you use and through which particular information is transmitted to the location setting the cookie (in this case by us). Cookies cannot run programmes or transmit viruses to your computer. They serve to make the internet presence more user-friendly and effective in general.

(3) Use of cookies:

  1. a)         This website uses the following kinds of cookies, the scope and mode of operation of which are explained below:
  • Transient cookies (see b)
  • Persistent cookies (see c).
  1. b)         Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. They save a so-called session ID that links different enquiries from your browser to a common session. This means that your computer can be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.
  2. c)         Persistent cookies are deleted automatically after a set period, which can vary according to the cookie. You can delete the cookies at any time in the security settings of your browser.
  3. d)         You can configure your browser settings according to your wishes and, for example, refuse to accept third party cookies or all cookies. Please note that you may not be able to use all the functions of this website.
  4. e)         We use cookies in order to be able to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again every time you visit the site.
  5. f)          The Flash cookies used are not captured by your browser but by your Flash plug-in. We also use HTML5 storage objects which are stored on your terminal device. These objects save the necessary data independently of the browser you use, and have no automatic expiry date. If you do not wish the Flash cookies to be processed, you must install a corresponding add-on, e.g. “Better Privacy” for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe Flash Killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by setting your browser to the private mode. We also recommend that you regularly manually delete your cookies and your browser history.
  • 4 Other functions and offers on our website

(1) As well as the purely informational use of our website, we offer various services that you may use if they interest you. To do so, you must generally provide further personal data, which we use in order to provide the respective service and to which the above-mentioned principles of data processing apply.

(2) We sometimes use external service providers to process your data. They have been carefully selected and commissioned by us, are bound to our instructions and are regularly monitored.

(3) We can also pass your personal data on to third parties if we offer special offer participation, lotteries, contract conclusions or similar services together with partners. You can find more information about this if you enter your personal data or below in the description of the offer.

(4) If our service providers or partners are located in a country outside Australia, we will inform you about the consequences of this in the description of the offer.

  • 5 Newsletter

(1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The goods and services purchased are named in the declaration of consent.

(2) To register for our newsletter, we use the so-called double-opt-in process. This means that after you register, we send an email to the email address you gave asking for confirmation that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information is locked and automatically deleted after a month. In addition, we save the IP addresses you used and the times of registration and confirmation. The purpose of the process is to prove your registration and, if necessary, to investigate possible misuse of your personal information.

(3) The only obligatory information for transmission of the newsletter is your email address. [Provision of other, separately marked data is voluntary and is used in order to contact you personally.] After your confirmation, we store your email address for the purpose of sending the newsletter. The legal basis is Article 6 (1) sentence 1 lit. a GDPR.

(4) You can revoke your consent to transmission of the newsletter and unsubscribe to the newsletter at any time. You can revoke it by clicking on the link provided in every newsletter email, or by email to [info@SouthQLDRestoration.com.au].

  • 6 Revocation or withdrawal of consent to the processing of your data

(1) If you have agreed to the processing of your data, you can revoke this at any time. After you have pronounced it to us, the revocation influences the permissibility of processing your personal data.

(2) If we base the processing of your personal information on consideration of interests, you can revoke your consent to processing. This is the case, in particular, if processing is not necessary for fulfilment of a contract with you, which is always outlined by us in the subsequent description of the functions. When exercising the right of revocation, we ask you to cite the reasons why we should not process your personal information as we have previously done. In the case of a justified revocation, we will examine the situation and either stop or adjust the data processing or convey to you our protection-worthy and necessary reasons for continuing the processing.

(3) Of course, you can revoke consent to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your advertising revocation at the following contact points: SOUTH QLD RESTORATION info@SouthQLDRestoration.com.au.

  • 7 Web analytics
  1. Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable an analysis of your use of the website. The information about your use of this website generated by the cookie is generally transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be shortened by Google within member states of the European Union or other contracting member states of the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information in order to evaluate your use of the website, to compile reports about website activities and to provide further services connected with website use and internet use for the website operator.

(2) The IP address transmitted from your browser within Google Analytics is not connected with other data from Google.

(3) You can prevent the storage of cookies by configuring your browser software accordingly; please note, however, that in this case you may not be able to use all the functions of this website to their full extent. In addition, you can prevent the capture of data generated by the cookie and related to your use of the website (incl. your IP address) for Google and the processing of these data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This ensures that IP addresses are further processed in shortened form, which excludes the possibility of personal association. Any personal connection to the data collected about you will therefore be immediately excluded and the personal data will be immediately deleted.

(5) We use Google Analytics in order to analyse use of our website and regularly improve it. We use the statistics obtained to improve our products and make them more interesting to you as a user. For the exceptional cases in which personal data are transmitted to the USA, Google has committed itself to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Article 6 (1) sentence 1 lit. f GDPR.

(6) Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html; overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, and the Data Protection Statement: http://www.google.de/intl/de/policies/privacy.

(7) This website also uses Google Analytics for a cross-device analysis of visitor flows which is carried out by means of a user ID. You can deactivate the cross-device analysis of your use in your customer account under “My data” – “Personal data”.

  • 8 Social media

Use of social media plug-ins

(1)        We currently use, or plan to use, the following social media plug-ins: [Facebook, Google+, Twitter, Instagram, YouTube]. We use the so-called two-click solution for this. This means that when you visit our site, fundamentally no personal data will be initially transmitted to the providers of the plug-ins. You can recognise the provider of the plug-in via the label on the box above its initial letters or the logo. We offer you the possibility of communicating with the provider of the plug-in directly via the button. The plug-in provider only receives the information that you have called up the corresponding page of our online presence if you click on the demarcated field to activate it. The data named under § 3 of this statement are also transmitted. In the case of Facebook, according to the respective providers in Germany, the IP address is anonymised immediately after collection. When the plug-in is activated, your personal data are therefore transmitted to the respective plug-in provider and stored there (in the USA in the case of US providers). Since the plug-in provider carries out data capture using cookies in particular, we recommend that you delete all cookies before clicking on the greyed-out box above the security settings of your browser.

(2)        We have no influence on the data captured or the data processing procedures, nor do we know the entire scope of data collection, the purpose of processing or the retention periods. We also have no information about the deletion of the collected data by the plug-in provider.

(3)        The plug-in provider stores the data collected about you as user profiles and uses them for the purposes of advertising, market research and/or the needs-based design of their website. Such an evaluation takes place, in particular (even for users who are not logged in) to provide needs-based advertising and in order to inform other users in the social network about your activities on our website. You have the right to revoke the creation of these user profiles, although you must contact the respective plug-in provider to exercise this right. Via the plug-ins, we offer you the opportunity to interact with social networks and other users so that we can improve our website presence and make it more interesting for you as a user. The legal basis for the use of plug-ins is Article 6 (1) sentence 1 lit. f GDPR.

(4)        Data transmission takes place regardless of whether you have an account with the plug-in provider and are logged on there. If you are logged on to a plug-in provider, your data collected by us are directly associated with the account you have with the plug-in provider. If you click on the activated button and, for example, link the page, the plug-in provider also stores this information in your user account and communicates it publicly to your contacts. We recommend that after using a social network, you regularly log out, but in particular before activating the button, since this enables you to avoid association with your profile by the plug-in provider.

(5)        You can find more information about the purpose and scope of data collection and processing by the plug-in provider in their data protection statements, which are given below. You can also find further information there on your rights in this regard and the setting options to protect your privacy.

(6)        Addresses of the respective plug-in providers and URLs with their data protection notices:

  1. a)         Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy.php; further information on data collection: http://www.facebook.com/help/186325668085084, http://www.facebook.com/about/privacy/your-info-on-other#applications and http://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook has committed to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
  2. b)         Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; https://www.google.com/policies/privacy/partners/?hl=de. Google has committed to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
  3. c)         Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; https://twitter.com/privacy. Twitter has committed to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

SOUTH QLD RESTORATION PTY LTD
http://www.SouthQLDRestoration.com.au

Protection of your privacy is important to SOUTH QLD RESTORATION PTY LTD. (“SOUTH QLD RESTORATION”). We know you are interested in how we collect, use, share and protect your information. We promise to treat your personal information responsibly. We want you to understand how we protect your privacy and when we collect and use your information. By visiting or using our website and mobile applications, you consent to SOUTH QLD RESTORATION’s data collection and use practices described in this Privacy Policy.

This summary tells you the basics of our privacy commitment to you and you should read the entire Privacy Policy below for full details.

OUR COLLECTION OF INFORMATION

Many of our online activities do not require visitors to our website to register for an account or give us any personal information. However, SOUTH QLD RESTORATION and our business partners are still interested in who visits our site and how they use it.

When you visit our website or receive communications from us, we may use cookies (including pixel tags or web beacons) to enhance, personalize and improve the online experience, as well as to advertise our products and services. Cookies are small files recorded by your Internet browser that allow a website to store information on your computer or device to retrieve and reuse this information later.

We use cookies for a number of reasons, including:

  • Recognizing your browser or device
  • Remembering your website preferences and interests
  • Collecting information about website usage and email response
  • Logging activity on the website
  • Marketing products or services to you

We do not contain or capture personal information about you in the cookies we use.

All major internet browsers allow you to block or delete cookies through the privacy features in your browser. Please note that if you block cookies by selecting the appropriate settings on your browser, then you may not be able to use the full functionality of this website.

Marketing cookies allow us to recognize your computer or device so we may display information about our products and services that may interest you on our website or as you visit other websites. Marketing cookies do not store your name, address, telephone number, email address or any sensitive personal information. We use this anonymous information to manage our online advertising and to measure the effectiveness of our ads placed on other websites. The companies that distribute our ads are prohibited from using or sharing this information other than for marketing our products and services.

Each of the websites we use for our online marketing efforts should post a privacy statement that fully describes the advertising and data collection activities on that website. However, we cannot guarantee that all of these websites disclose this information.

We sometimes supplement the information that we receive that has been outlined in this Privacy Policy with information from other sources and companies. Such outside information includes updated delivery and address information from carriers or third parties, which enables us to correct our records and deliver you pertinent information more easily; and, possibly, search results and links, including paid listings (such as Sponsored Links from Google).

YOUR PROVISION OF INFORMATION

If you gave us your email address, SOUTH QLD RESTORATION may use it from time to time to notify you of such things as new services, special offers or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may unsubscribe by following the instructions at the bottom of any SOUTH QLD RESTORATION e-mail you receive.

Your current location is only determined if you choose to use a function on our apps to determine your current location. If you allow your location to be obtained using a South QLD Restoration app, then we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. South QLD Restoration does not automatically track your location when you use our apps.

USE AND SHARING OF INFORMATION

Visitors can choose to use electronic surveys and other tools to tell us what they think about our online based services. We collect and use the comments that visitors provide to improve your experience on our site.

SOUTH QLD RESTORATION has business partners that help develop or service our websites. They may track and keep visitor information. We obtain personal information from you directly and from your transactions with us. We will not sell your information to third parties. However, SOUTH QLD RESTORATION reserves the right to transfer the information it collects to any successors or assigns of SOUTH QLD RESTORATION.

Any third parties who perform services for us are required to safeguard any customer information and may only use it in connection with performing those services. We extensively secure and limit access to your information. We protect information about potential, current and former customers equally.

Except as otherwise stated in this Privacy Policy, information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your customer records. We may also disclose this information to persons or organizations as necessary to perform transactions you request or authorize.

The following are some examples of how we may disclose your information:

  • We must exchange information about you with our persons who are or will become involved in providing you with services that you may request.
  • When you are involved in a claim, policy information may be provided to adjusters and the businesses working on your case.
  • We may share information with persons or organizations that we have determined need the information to perform a business function for us. These include businesses that help us with administrative functions.
  • We may also share your information if ordered by a subpoena, search warrant or other court order, or if necessary to protect the health or welfare of others.

We restrict access to your information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to maintain the confidentiality of your information. We maintain strict physical, electronic and procedural safeguards to protect your information from unauthorized access by third parties.

DATA SECURITY

At SOUTH QLD RESTORATION, we use physical safeguards, procedural controls and data access controls to protect your data from unauthorized access. We continually monitor our systems to prevent unauthorized attempts at intrusion.

SOUTH QLD RESTORATION uses strong, 128-bit encryption and SSL, short for Secure Sockets Layer, a protocol for transmitting private information via the Internet. SSL uses a private key to encrypt data that is transferred over the SSL connection. This protocol is a standard used by many websites when you submit confidential information, such as credit card numbers and other personal data. SSL creates a secure connection between your browser and our server. Addresses of web pages using an SSL connection start with https: instead of http: and most browsers also display an icon of a closed padlock. SOUTH QLD RESTORATION applications and our site are when you visit a page using SSL.

Note: Our web pages are designed for, and verified with, Microsoft Internet Explorer 7+, Google Chrome 28+, Safari 5+ and Firefox 23+. Presentation and layout of our pages is best appreciated using these browsers. Many other browsers will also work with our website.

CHANGES TO THIS PRIVACY POLICY

We may modify our Privacy Policy from time to time. The most recent version is always posted at SOUTH QLD RESTORATION’s website and SOUTH QLD RESTORATION will also revise the “last updated” date at the end of the Privacy Policy. For material changes to this Privacy Policy, SOUTH QLD RESTORATION will notify you by placing prominent notice on the SOUTH QLD RESTORATION website. We recommend that you periodically review this Privacy Policy.

CHILDREN

If you are under age 18, you may use this website only through your parent or guardian and you are unable to purchase products or services from this website, unless such purchase is made through an adult.

CONTACT INFORMATION

SOUTH QLD RESTORATION welcomes feedback regarding this Privacy Policy. If at any time you believe that this website has not adhered to this Privacy Policy, please contact SOUTH QLD RESTORATION and we will use all commercially reasonable efforts to promptly determine and correct the problem. E-mail should be sent to: info@southqldrestoration.com.au .

[The Effective Date of the revised Privacy Policy is 19 March 2020]